Website Hosting Access
Website Hosting is either organised directly by you (the client) or through Tiong Creative (hosting reseller).
If we are providing you the hosting service, and you are paying us a yearly hosting fee, then we can provide you a limited access to your hosting account.
For Managed WordPress Hosting (legacy hosting service only for existing hosting subscriptions)
- If you request access we will activate an invitation for you to collaborate (access) on your website hosting which will be sent by email. You then create a free account with that hosting provider (Flywheel or Pressidium) to enable access to the website hosting (managed via Tiong Creative).
For other website hosting eg, cPanel (legacy hosting service only for existing hosting subscriptions):
- We can provide you with direct access to your cPanel account to enable access to the website hosting (managed via Tiong Creative).
If we need to exchange password or login information with you then we need to do this securely. More information about we manage this should be viewed at: https://help.tiongcreative.com.au/article/10-transferring-login-information-securely