Support Packages

6 Month Support (Care Plan) Packages for looking after your website

We currently offer 6 month Maintenance Blocks for WordPress websites for keeping the WordPress core software and the plugins up to date. Information about these Maintenance Blocks can be found here.

However, if you are looking for more indepth support for your website then our 6 month Support Packages outlined in the table below are available for websites that are using the Tiong Creative Managed WordPress Hosting service.


FAQs:

Question: Do you offer care plan support packages for all WordPress websites?
Answer: No, our care plans are only available for websites that are using our Managed WordPress Hosting.

Question: What are Task Requests?
Answer: A Task Request is a task that you submit via our support ticket system that is a job we can complete in 30 minutes or less. Examples of common task requests include CSS styling changes, minor theme updates, adding content to a page or post, testing a form, general troubleshooting, etc. If you submit a task that we estimate will take longer than 30 minutes then we will provide you with a quote for approval before commencing the task. Only one task request may be submitted at a time.

Question: What does Simplified Analytics Reporting include?
Answer: We setup a simple tracking script on your website that allows us to monitor your top pages, top referrers, bounce rate and average time that viewers are looking at your website. The script we use is privacy conscious and doesn't collect personal details about your website visitors. We include a 45 minute online call (each month) to go through the data on how your website is performing, so you have useful feedback on which pages of your website are being viewed, and where your traffic is coming from.

Question: What is a Support Session?
Answer: Website owners always have questions. Maybe you would like to know about what you could be doing to improve your website, or how to find images for your blog posts, or how to resize an image before adding to a page, or how to style a page differently. Perhaps you are wondering how to find content for your blog, or how to create a mailing list. Support Sessions are a chat session, generally via an online call or screensharing, that provides you with an opportunity to ask those questions, or even to brainstorm ideas for your business. We limit each session to no more than 30 minutes, but you can book 2 together if you need an hour.

Question: Where do I book a Task Request or a Support Session? 
Answer: Click the 'Contact' button on the top right of this page and submit your request.

Question: Can I use the package on more than one website?
Answer: No, the package is per website only. However we are happy to discuss options for a bulk deal for more than one website.

Have a question that we haven't answered? Then reach out to our friendly support team by clicking on the 'Contact' button to the top right of the page.

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